Juraj Motesicky Posted December 7, 2013 Share Posted December 7, 2013 I am in the process of testing PC Monitor and I noticed Remote Desktop Connection in the dashboard. I completely turned off the firewall on client's computer but it still comes back with error "Remote Desktop can't connect to the remote computer for one of these reasons" My questions are: 1. is it enabled in the free account or do I need a valid paid subscription? 2. is it to control that particular computer just like sitting at it? 3. is it available for a client's computer running other than Windows Pro? Thank you. Link to comment Share on other sites More sharing options...
Administrators Marius Posted December 7, 2013 Administrators Share Posted December 7, 2013 In this case Dashboard uses Microsoft Remote Desktop tool to do the connection on the public IP (or an IP you configure). Link to comment Share on other sites More sharing options...
Juraj Motesicky Posted December 7, 2013 Author Share Posted December 7, 2013 Thanks for the quick reply. So I need to configure port forward on the client's router and it should match with the port in the dashboard for that specific computer, right? Link to comment Share on other sites More sharing options...
Administrators Marius Posted December 7, 2013 Administrators Share Posted December 7, 2013 yes Link to comment Share on other sites More sharing options...
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