As a basic request when putting a ticket into a Help Desk system it needs to be required to fill in the Issue and Sub Issue types so the workflows can route the ticket to the correct departments. Without forcing this users do not use it. 

It would be great to be able to run workflows in a user defined order and allow to stop processing further workflows. 

For customers who are using both PSA and RMM, it would be great to have a dashboard option within RMM to show the ticket status similar to the Service Desk Dashboards but within the RMM's newly created Dashboard widgets. 

It would be nice to have a System status board when users login to be able to show the status of internal systems. This could help prevent tickets from being entered.