When you are in the My Queues view there is a status column it would be nice to be able to change the status from the screen shot below in the form of a drop down menu.
It would be nice to be able to update the status of a ticket that is in one of your queues from the My Queues view. That would allow for a ticket to be put in progress without actually having to open the ticket itself.
My Queues
in General
Posted
When you are in the My Queues view there is a status column it would be nice to be able to change the status from the screen shot below in the form of a drop down menu.
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