Kevin Becker

Thanks for the reply, it looks like your email response was blocked by our spam filter. My apologies for being mad when the problem was on our end.

I'm not going to say what I really am feeling about this product right now because "my content will need to be approved by a moderator". But I am baffled by this company at the moment. I recently renewed for another year and the invoice does not match the amount my card was charged. It's only a few dollars different but accountants are sticklers and in order for me to submit my credit card statement to accounts payable I need an ACCURATE invoice. The "ask a question" is the only apparent support when logged into my account but doesn't actually get an answer or response of any sort. I had to literally google "pulseway support" to find a place to submit a ticket, which makes me enter my account info manually and solve ridiculous captchas, since I'm not logged in. Perhaps you should consider implementing an actual ticket system, especially considering your customers WORK IN IT. I don't have time for this nonsense. I'm considering just disputing the charge with the credit card company and finding an alternate product.

I would've liked to purchased one of your integrated AV products but I'm not interested in Kasperski and I've read some concerning issues with recent webroot updates. So I eventually settled on ESET, partially under the mistaken impression that you still supported it. I would also like to request support for ESET integration be added back to your roadmap.