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Posts posted by iimarco

  1. Are there any plans to monitor mobile devices any the future?


    I understand that this is actually a difficult task, especially for iOS (very limited capabilities). However certain features like request support,screen capture, chat, alerts, or monitoring processes would be useful on all platforms especially once integrated into the dashboard. Hardware information can also be sourced as well, remote control is obviously out of the question in some regards.



  2. HI,


    I'm getting this error on iOS when trying to connect to a dedicated server.


    My setup:

     - PC Monitor Enterprise Server running on local business server (not hosted online as part of our domain, local only)

     - iOS devices connected on WiFi network

     - iOS devices are on the domain and can resolve the host-name when pinging or connecting to the web interface

     - No internal firewall restrictions apply

     - SSL certificate has been added to the profile

     - Server name is in the format of "server.domain.com.au"

     - Tested and working on my Windows client using same PC Monitor user and server settings and same WiFi network (DNS are the same as iOS devices as well)

     - Running iOS 7.0.4

     - Latest version of PC Monitor running on iOS and desktop


    I can't for the life of me figure out what's wrong. By confirming that my desktop can connect means there is no problems with the internal routes using that WiFi network and being able to connect to the server via browser/ping/SSH on the iOS devices means that i can resolve the host-name so the DNS is working correctly. 


    I have deleted and re-installed the app, reboot the devices, tested on an iPhone and iPad (several of each). I am able to connect to my personal cloud account without any problems at all from these devices even when they are on our business network.


    Let me know if you need more info about our environment or the device setup.

  3. Hi,


    I'm trying to integrate "Support Request" into our environment, the thing is the users may not easily identify the taskbar icon and on some environments may not be able to explicitly access it. What i would like to do is allow them to open the "Support Request" feature via a custom button installed in their environment.


    I'm thinking something as easy as "pcmontask.exe --support-request" which would launch the "Support Request" window.

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