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CalebC

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  1. CalebC
    This is the process I followed, but I'm trying to make it time sensitive where this only runs during business hours. Is that possible? Thank you so much for your response and help with this!
  2. CalebC
    I read on the Workflow for Time Sensitive section that the Idle timer is not compatible with the Time Sensitive category, but we're trying to create a workflow that sends a notification once a ticket has been unassigned for over an hour. Is this possible with PSA at this point?
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