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Haydn Wright

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  1. Upvote
    Peyton Young
    Haydn Wright got a reaction from Peyton Young in Default reply (from) templates per user / Or move signature to the reply   
    It would be really beneficial if we could get default from templates for each technician so we can apply our own signatures to the reply without having to select the reply template each time we reply to an email. This way we can have our signatures per technician and automatically apply the signature in our reply box since the existing signature set up applies beneath the entire [AllActivityDetails] placeholder and easily gets buried.
    Is this possible whilst retaining the email thread? Does anyone else have this set up already and working? We'd love that personal touch on our replies.

  2. Upvote
    Jamie Taylor
    Haydn Wright got a reaction from Jamie Taylor in Default reply (from) templates per user / Or move signature to the reply   
    It would be really beneficial if we could get default from templates for each technician so we can apply our own signatures to the reply without having to select the reply template each time we reply to an email. This way we can have our signatures per technician and automatically apply the signature in our reply box since the existing signature set up applies beneath the entire [AllActivityDetails] placeholder and easily gets buried.
    Is this possible whilst retaining the email thread? Does anyone else have this set up already and working? We'd love that personal touch on our replies.

  3. Like
    Haydn Wright
    Haydn Wright reacted to Miro in PSA Automatically refresh/show new tickets after email parser   
    I can see this suggestion is pending moderation since Sept, so I am creating it again! Hopefully, i'll be luckier....
     
    https://pulseway.featureupvote.com/suggestions/351969/psa-auto-refresh
  4. Like
    Jamie Taylor
    Haydn Wright got a reaction from Jamie Taylor in PSA Automatically refresh/show new tickets after email parser   
    Done, for those wanting this please upvote here:

    PSA auto refresh tickets page (not tickets themselves though, just the tickets dashboard) - Pulseway (featureupvote.com)
  5. Upvote
    Jamie Taylor
    Haydn Wright got a reaction from Jamie Taylor in PSA Automatically refresh/show new tickets after email parser   
    Currently we are using the email parser in our PSA which works fine but the tickets page does not update/show new tickets without refreshing the page, is there a way this could be done automatically? I began using an Edge add-in to automatically refresh the exact URL that is the tickets page but now the add-in has been removed from the store I am back into this issue again. I would be very interested if such a feature could be added as we would be able to respond to new tickets much faster this way.
    https://psa.pulseway.com/react/servicedesk/tickets