BShevchuck
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Posts posted by BShevchuck
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We recently rolled out both Pulseway and the PSA replacing out Spiceworks help desk. Since the client portal is not as simple for user to create tickets within our mobile application, I am looking to use the PSA API but stuck. I am testing with the basic GET request to retrieve tickets and stuck on what server_name should be. Also for the authorization Bearer access_token, am I using the same token from the Pulseway webapp?
Using this HTTP Request:
GET https://server_name/api/servicedesk/tickets
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On 10/21/2021 at 1:11 PM, Paul said:
Here's a remote wipe script you can use: https://github.com/paulcsiki/pulseway-scripts/blob/main/remote-wipe/report-bitlocker-status.ps1
-Paul
Edit: got it to work
PSA API Help- What is server_name
in REST API
Posted
Thanks for this.
Still struggling for some reason and this my first time struggling with an API like this. Since I have 2FA on my main account I created a new account and left 2FA off. I started testing by using the basic GET command for the api.pulseway to get the systems just to test it out. If that worked then I could move to the PSA api. If I use the username:password for that account I get a 401 "invalid username and/or password" error every time. If I try the bearer token I get 401 Unauthorized and no body returned. I did verify that the new account has API access and I can log into the web portal with no issues. I have been trying for about 2 weeks now waiting for a resolution from our customer rep, would it be possible to have the IP address blocked for excessive denied requests?