Thank you for your respose. And maybe you answered a question I was thinking about. If my firewall goes down... And I am using your hosted services, am I correct in saying that I would not know anyting is down because the agents cannot communicate through the firewall to your hosting service, and therefore.... I would not be notified on my Phone?
If that is the case, I would like to suggest a way that your hosting service starts making a fuss to my phone that the clients are not checking in. I just need to find a way to avoid this situation from happening again in the future. Or at least know about it as soon as possible so it can be remedied.