aero8428

Hi, I hope I'm posting in the right place... I am trying to send a command to a monitored computer via the web-based terminal (also tried from the iPad app), but I receive a message within the terminal which states, "Access Denied. The device is not authorized." I have tried other commands which also failed. Is there something simple I missed in the config? OS: Windows Server 2008 R2 x64 Role: Domain Controller PC Monitor Version: 2.4.1 Thank you!