Hi,

I hope I'm posting in the right place... I am trying to send a command to a monitored computer via the web-based terminal (also tried from the iPad app), but I receive a message within the terminal which states, "Access Denied. The device is not authorized." I have tried other commands which also failed.

Is there something simple I missed in the config?

OS: Windows Server 2008 R2 x64

Role: Domain Controller

PC Monitor Version: 2.4.1

Thank you!

You have restricted the devices that can send system commands for that computer and the device you are trying to use for the terminal is not on the list of authorized devices. Start PC Monitor on that computer, go to the Devices tab and review the settings.

You have restricted the devices that can send system commands for that computer and the device you are trying to use for the terminal is not on the list of authorized devices. Start PC Monitor on that computer, go to the Devices tab and review the settings.

 

I've got the same problem however my cell phone already has full access to the computer, can't send terminal commands or updates.

Never mind, I was clicking on Manage Devices instead of going to the Devices tab.

Thanks

Glad you got this sorted.