Installation Problem: Error 1001: the service already exists

[John C]

Hi,
I am trying to install Pulseway on a Windows 2012 Server and I am getting the error above.
There was a previous install which doesn't seem to have uninstalled properly.
I'd appreciate some help on this... I have stopped all running Pulseway services - that I can identify but no luck.

A second request: is there an uninstaller program available to completely remove a previous version of Pulseway?

[John C]

Nothing? No one has any ideas, thoughts or comments? Not even Pulseway staff? Wow!
And a fruitless search for a contact form/email address where I can as a CUSTOMER contact Pulseway for technical support. Nothing again. Wow indeed!

Will be sourcing an alternative RMM by end of year

[Anne]

Hey @John C

Thanks for reaching out Really sorry that it has taken us so long to get back to you. 

If you head to this article here: https://intercom.help/pulseway/en/articles/964192-error-1001-the-specified-service-already-exists and run the commands as an administrator then it should rectify the issue. If not please forward me your Pulseway email and I can raise a support ticket on your behalf. 

Thanks, 
Stefan