How to remove endpoints from Billing

[bitznpcz]

I can add endpoints, but if I try to reduce the number I get an error:

You are currently using x endpoints, you need to remove an endpoint before you can decrease the order quantity
 

I am over licenced by 2 endpoints, so would like this changed to reduce my bill.  I emailed my rep as I wanted to do this last month but did not hear back.

Edited September 7, 2023 by bitznpcz

[Anne]

Hey @bitznpcz

 

I'm sorry to hear that you are facing these issues, If you can please email me your Pulseway email ID and I will follow up with your rep and try to get this ironed out.

Thanks, 
Stefan 

[bitznpcz]

For anyone else having the same issues, this is due to them introducing a minimum endpoint count of 20...