Unable to log in to webapp even with proper credentials (multiple browsers)

[B Kn]

Hello,

I tried to log in to https://my.pulseway.com to update a computer, but I've encountered a problem in that whenever I log in successfully using my username, password, and TOTP code, the webapp interface begins to load, but then returns me to the login screen without any error messages or any indication of what failure has occurred.

This is concerning because if there's a problem with something like 2FA, it appears that the web app is the ONLY way to update it, and if login to the web app isn't possible, that causes problems.

I have encountered the same behavior on Chrome, Opera, and Firefox, all latest versions as of 17 April 2022. I've tried clearing cache and clearing cookies, to no avail.

(Edited to add: the web app also behaves like this on a Chromebook Flex, and on Chromium on a Raspberry Pi.)

Edited April 18, 2022 by B Kn
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