The server I added yesterday to PC monitor has been showing offline since late last night. The software installed without any problems, the service is running and everything seems fine from the server side but it still shows offline in the monitors (Application, phone and online). I've restarted the service, turned off the firewall and redownloaded and reinstalled the software to no avail. It was working fine yesterday when I installed it but now, nothing.

What am I missing here?

We are investigating this.

Update: We have corrected the problem that occurs only in certain conditions and released an update. Please restart the PC Monitor service on that computer and the patch will be applied automatically.

Thanks for your help.

No joy. I restarted the service and I still have the same problem. The software on the affected server says 3.0.5.

Please enable the diagnostic logging in the Manager and send us the trace.log file from the PC Monitor install folder by email. Please email us your account username too.

We have had a confirmation from another user that the update has fixed the issue.