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agent installation trial account


trialanderror
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Hi, I activated a trial today, and I'm trying to install a linux agent to see how it works.

After installing the package, I can't seem to activate the agent, it get this error in the syslog

 MM.Monitor.WebService.InvalidAccountException: Invalid username and/or password (295).#015#012   at MM.Monitor.WebService.Data.#002(Account #002, String #003, String #005, String #010, String #006, Boolean #016, String #017, Boolean #002"#012Detail: [no detail]

I've tried on 2 machines, both debian 10, both webservers hosted on aws.

the username and password I am using are those I set up for the access to the web administration console.

Can you please tell me if I am doing anything wrong?

Thanks, 

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  • Staff

Hi Trialanderror,

For the error that you received, you can check this knowledgebase article https://intercom.help/pulseway/en/articles/816929-incorrect-username-and-or-password-error-202-295.

As you have Pulseway team account, it is mandatory that you need to enter your dedicated server details during the agent registration along with username and password. Then the Pulseway agent will register that system to your Pulseway Webapp.

For any more questions/issues, please send an email to support@pulseway.com

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