creating simple custom desktop application to show notifications on windows desktop

[jackfishalberta]

Hello all, my goal is to create a simple custom desktop application to show notifications on windows desktop.  
The problem I am trying to solve is that when I'm working on the service desk and I start working on a ticket I lose track of new tickets coming into the system. I find it hard to focus and read when I constantly have to go back to the service desk webpage and refresh it to see if new tickets come in. 
It would be great to have a windows application running on my system that is aware of new tickets coming into the service desk and pop up some form of a notification on my system.  
I need some help in getting started. 
I know how to program in python and my idea was to use Python and the REST API somehow to achieve this. The community's input would be greatly appreciated. 

Edited December 29, 2020 by jackfishalberta