One of my servers goes offline ramdomly (twice today, one yesterday). I installed Pc Monitor yesterday, I'm a new account.

In the event viewer I can see a .NET error followed by a PC Monitor service error:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name=".NET Runtime" />

<EventID Qualifiers="0">1023</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2012-01-18T12:25:08.000Z" />

<EventRecordID>8028</EventRecordID>

<Channel>Application</Channel>

<Computer>poseidon.asuni.net</Computer>

<Security />

</System>

- <EventData>

<Data>Aplicación: PCMonitorSrv.exe Versión de Framework: v4.0.30319 Descripción: el proceso terminó debido a un error interno en el runtime de .NET en la dirección IP 7046A3E0 (702C0000) con el código de salida 80131506.</Data>

</EventData>

</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2012-01-18T12:25:08.000Z" />

<EventRecordID>8029</EventRecordID>

<Channel>Application</Channel>

<Computer>poseidon.asuni.net</Computer>

<Security />

</System>

- <EventData>

<Data>PCMonitorSrv.exe</Data>

<Data>2.8.1.0</Data>

<Data>4f096b1d</Data>

<Data>clr.dll</Data>

<Data>4.0.30319.239</Data>

<Data>4e181a6d</Data>

<Data>c0000005</Data>

<Data>001aa3e0</Data>

</EventData>

</Event>

I'm enclosing also the events in evtx format (saved by event viewer) with english messages included.

The server is running Windows Server 2008, standard edition, 32 bit. All updates applied. .NET was installed by PC Monitor.

The only other software running in this computer is Retrospect Multiserver backup.

Thanks!

PcMonEvtx.zip

Thanks for the details, can you please enable the Diagnostic Logging in PC Monitor Manager -> Settings? After you have enabled this please apply the settings, start the service and send us the trace.log file from the PC Monitor installation folder. Thanks for your help.

Done.

I can't see the log file. Does it only appear after failing?

-Fran

It should appear all the time.

Now it's there, but it appeared just 2 minutes ago. Right when I looked at the server using PC Monitor on the iPhone.

Ok, I'll send it when the service breaks again.

Thanks