Hi, I have both devices IOS (iPad3 4G) and Android (Galaxy S4)

When I try the Wake UP command on the phone (S4) it says Wake Up Failed. But if I try it straight away on the iPad it wakes up the PC instantly.

Both are on 3G so there is no reason why 1 works and 1 doesn't that I can see. Both devices are authorized.

 

Hi,

 

Can you please contact our support team by email as we will need to investigate this further.

 

Thanks.

Marius