MrNaz
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MrNaz reacted to a post in a topic:
Ticket notes contain HTML when created in RMM
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MrNaz reacted to a post in a topic:
PSA / RMM ticket time entry bug
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Tickets sourced from the RMM show up in the PSA with their notes containing HTML tags, and also in reports. This makes the reports look very unprofessional.
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When creating a time entry on a ticket using the RMM, the reports in the PSA do not reflect the start time correctly. In fact, they report a date, which is clearly incorrect given that the column is supposed to show a time. We have found a workaround, which is to open the ticket in the PSA, open the time entry, and then click save without changing anything. Once this is done, the ticket shows up correctly in the PSA report.
