[Pulseway PSA Mobile Ticketing App Needed]

PROBLEM

In Pulseway, there is a place for tickets with PSA integration.  This is clunky, and frankly cumbersome to use.

In order to have any sort of mobile ticketing experience, I must download the Fusion app, and use it.  Once in it, the interface is not user-friendly, in that I have to search around just to make a simple note on a ticket.  That app logs me out after only minutes of inactivity. 

Compare that to "Fresh Desk" where I'm logged in all the time, and the interface is very friendly.  In fact as a former user of that platform, I completed and notated tickets predominately on that mobile app than I did on a computer, because of the "on the go" type environment that comes with being an MSP.

 

SOLUTION

Pulseway should develop a mobile ticketing app that is a complete departure away from the current PSA integration.  

The app should make making notes easy, as well as attaching items, such as pictures or other documents.

The necessity for this is due to the "on the go" nature of technicians at MSPs and or System Administrators.  

By creating a user-friendly, clean interface mobile app, this will promote faster ticket notation, and quick access "on the go" to tickets submitted by customers.  Being able to respond faster will generate higher rates of customer satisfaction.

 

Please upvote.

[Pulseway Service Status Page]

Pulseway needs a website that shows service status on all their products and offerings.

Pulseway RMM

PSA

Backup...etc.

 

Currently this doesn't exist.  When there are outages, we are having to run to forums, Reddit, etc.  That information should be made public and centralized.  Other providers have that, and it likely would cut down on volume of tickets saying, "Hey your service is down."

 

Thanks!

[Pulseway Down?]

I would highly recommend like others have in the past, you all need a "Pulseway Service Status" page.  Other organizations have them and given the nature of how critical ticketing is to MSPs, there is no excuse to not have this available.

 

This is all we are getting now.

 

 

[Network Printers Not Showing]

I found the following topic from 2015.

 

Our organization started using this in earnest about two months ago, and I just noticed that network printers will not show in the printer module.  Why has it been nearly 6 years and this has not been fixed?