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Pulseway 9.14 🔥

Peyton Young

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  1. Upvote
    Peyton Young
    Peyton Young reacted to Haydn Wright in Default reply (from) templates per user / Or move signature to the reply   
    It would be really beneficial if we could get default from templates for each technician so we can apply our own signatures to the reply without having to select the reply template each time we reply to an email. This way we can have our signatures per technician and automatically apply the signature in our reply box since the existing signature set up applies beneath the entire [AllActivityDetails] placeholder and easily gets buried.
    Is this possible whilst retaining the email thread? Does anyone else have this set up already and working? We'd love that personal touch on our replies.

  2. Like
    Peyton Young
    Peyton Young reacted to RandyChuck in Workflow rule to notify primary resource when ticket is assigned   
    Figured out my answer. 
    Trigger: Updated by: Employees Condition: Primary Assignee: Changed Notification: Assigned Resources