Hello, we are new to Pulseway MSP. I'm trying to figure out how to create tickets and assign them to the correct client, from the RMM notifications.
Hi Donna,
At first you need to assign the hardware assets to the correct client, and then, so if the new ticket is created from this system, then it will be automatically assigned to the client who owns this system. In order to do this you need to go to Service Desk -> Asset Management -> Hardware Assets -> click on the system and select the correct Client.
Also, you can configure the email domain for customer, therefore all new tickets that will be created from this email dom