After restart, pcmonitor service not starting

[5ringssupport]

Noticed this on a couple of servers but after a restart the pcmonitor service doesn't start.

I've double and triple checked that the service is set to automatic start and restart on any failures but still the service doesn't start.

Has anyone else had this experience?

[Marius]

Is there anything logged in the Application event log? 

Also, if you start the service manually it will work? Does it stop after a few seconds?

[Paul]

I would like to add that Windows Server Operating Systems add an entry in System event log if a service fails to start at boot.

[digbyp]

May or may not help, but I have seen this typically after a Windows update and re-start!

 

Given that tomorrow (as well as Apple Dev announcements etc), is Microsoft Tuesday, I shall observe tomorrow and check event log and PC Monitor log and let you know

[5ringssupport]

Taking a look through the logs and I can see the following logged:

 

Event ID: 7000

Source: Service Control Manager

 

The PC Monitor service failed to start due to the following error: 

The service did not respond to the start or control request in a timely fashion.

 

 

Manually starting the service works but isn't always practical.

[Marius]

Please enable the diagnostic logging in the PC Manager settings, restart that computer and after about 1 minute send us the trace.log file that can be found in the PC Monitor installation folder. 

[5ringssupport]

I've been trying to get you the logs but so far its worked fine. I think much like digbyp stated, this it to do with a restart initiated after updates.

Following last night I had 3 or 4 servers not come up correctly that fail to reproduce this issue when a restart is initiated from the server itself.

[digbyp]

I agree - I have only seen it happen after Windows updates, but not on every server. Also, typically I have only noticed it on servers. I have yet to update this month yet.

[5ringssupport]

I will enable diagnostic logging on a couple of the issue servers and test it next round of updates.

[Charlie Smith]

Anything new to report? I just started using the trial here in the office and have the same issue "service does not start after windows update and restart". Here in the office it isn't a problem because I can manually start the service but if I expand and use this on our other sites throughout the state then this might be an issue.

[Paul]

Any event logs, diagnostic outputs, operating system details, anything at all other than "it doesn't start after windows update restart"? I can't reproduce this on my servers: 2003 R2. Standard and 2008 R2 Standard. All update, restart and PC Monitor starts up as expected.