gracetyler Posted August 15, 2013 Share Posted August 15, 2013 Good morning, I woke up today to an alert from PC Monitor that one of our DC's went down in the middle of the night so naturally I remote in and check. System was up just fine but PC monitor was seemingly uninstalled/missing (~\Program Files\PC Monitor contains a "PCMonitorSrv.InstallState" file along with a couple tmp files). We did our deployment of PC monitor yesterday afternoon and didn't seem to notice any problems. Any ideas? This is on a physical box running 08R2. Of course if I try to re-install/uninstall I get the Error 1001 that I can't seem to get around either. Thank you for your time. Below is the Event Log error: Log Name: Application Source: MsiInstaller Date: 8/15/2013 3:35:11 AM Event ID: 11722 Task Category: None Level: Error Keywords: Classic User: hidden Computer: hidden Description: Product: PC Monitor -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _126AEF39_02B6_4912_992F_F59A2D05DCAF, location: C:\Program Files\PC Monitor\PCMonitorManager.exe, command: installer Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="MsiInstaller" /> <EventID Qualifiers="0">11722</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2013-08-15T08:35:11.000000000Z" /> <EventRecordID>43702</EventRecordID> <Channel>Application</Channel> <Computer>hidden</Computer> <Security UserID="hidden" /> </System> <EventData> <Data>Product: PC Monitor -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _126AEF39_02B6_4912_992F_F59A2D05DCAF, location: C:\Program Files\PC Monitor\PCMonitorManager.exe, command: installer </Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data> </Data> <Binary>7B31393230423545312D374243312D343737332D383144422D3038373535463244313943347D</Binary> </EventData> </Event> Link to comment Share on other sites More sharing options...
Administrators Paul Posted August 15, 2013 Administrators Share Posted August 15, 2013 Can you please try the solution in this topic? http://forum.pulseway.com/topic/352-install-pc-monitor-on-w7-x64-error-1001-installutillibdll-unknown-error/ Link to comment Share on other sites More sharing options...
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