Can't Run Any Commands On Certain Computer

[parry]

Hi,

 

I've been using PC Monitor a while now but recently I've been uanble to use comamnds (lock, restart, hibernate etc) when a certain computer is on. I can use the wake up feature and it will wake up but I'm unable to use any further commands after this.

Any idea what could be causing it?

Windows 7
iOS 6.0.1

[Marius]

Hi,

 

Do you see the commands in the computer details page?

[parry]

Hi Marius,

 

All the commands are there and I have tried disabling and re-enabling them all with no luck.

[Marius]

Check the "Devices" tab in PC Monitor Manager - looks like your device is not authorised to issue commands. 

[parry]

Thanks, all working now! Not sure why they stopped working though as both devices were still in the list, had to remove them and re-add them.

[Marius]

Most likely because the mobile app installation ID has changed - this happens after a reinstall. In most cases the new ID is being updated automatically on all agents but sometimes we cannot detect the reinstall and you have to manually do this.