Waqas Posted January 21, 2023 Share Posted January 21, 2023 (edited) Hi, I'm trying to register my system after installing pulseway on windows 10. However, due to some unknown reasons, the password field is disabled. This is very strange as I never experienced this in the past. Any help would be appreciated. Regards Edited January 21, 2023 by Waqas typo floshi707, johnnykeri and frico280 3 Link to comment Share on other sites More sharing options...
frico280 Posted January 24, 2023 Share Posted January 24, 2023 same here đź‘‹ Link to comment Share on other sites More sharing options...
ITCommander Posted January 25, 2023 Share Posted January 25, 2023 (edited) Hi, you have to put your account in it and than click authenticate. After that you will see the password field. BR Jens Edited January 25, 2023 by ITCommander Link to comment Share on other sites More sharing options...
Waqas Posted January 25, 2023 Author Share Posted January 25, 2023 I tried that, it stays unavailable even if I write my username. Link to comment Share on other sites More sharing options...
johnnykeri Posted January 26, 2023 Share Posted January 26, 2023 Hey, I have the same problem and when I click authenticate, I get this error. Thanks for the assistancew Link to comment Share on other sites More sharing options...
Jamie Taylor Posted January 26, 2023 Share Posted January 26, 2023 We are aware of this issue and it will be fixed next week. Link to comment Share on other sites More sharing options...
Waqas Posted February 4, 2023 Author Share Posted February 4, 2023 A week has passed. Any updates on when will it be fixed? Link to comment Share on other sites More sharing options...
Administrators StefanMcl_Pulseway Posted February 8, 2023 Administrators Share Posted February 8, 2023 Hi @Waqas Stefan from Pulseway here, Unfortunately that is how the system was designed but if you uncheck the "I do not have an instance name" and then enter in the instance name it should take you to the web page where you can authenticate your system and thus you should be able to log in with your user name and password. If the link doesn't open, copy it into your browser and if you have any other issues please get in touch, Thanks Stefan Link to comment Share on other sites More sharing options...
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