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My Queues


Joe Ripari
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Hi @Joe Ripari,

Please try to explain, how can you start working on the ticket without reading the content of it.

If you want to change the status for all tickets to 'In progress' as soon as those tickets are added into your Queue, then this can be done by creating workflow which will do it. For more details how to create workflows please check out the following training video.

 

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