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dpbklyn

Round Trip Ticketing

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Hello,

I was speaking with another RMM/PSA vendor today and their product offers what they call "Round-Trip" Ticketing.  If, for example, an alert is generated because memory is running low on a machine and then the memory clears, the ticket is then closed on the PSA.  This would be a great feature for Pulseway.  It would also save us a ton of time searching for ephemeral issues.

Thank you,

dp

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Hi @dpbklyn,

Thank you for contacting us. Unfortunately we do not support self-healing notifications at this time, however we will consider the possibility to introduce this option into the future release.
We think that it is better to review the notification and then delete it manually, because if the system will remove the notifications automatically, then you will never know about some issues until it is too late (your system will crash).

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I agree with the basic premise of your answer, but simply because a notification is deleted and a ticket is closed, doesn't mean the data would necessarily go away.  Good reports can give the same information, without the "clutter" of notifiactions

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