BigEz Posted February 13, 2019 Share Posted February 13, 2019 Hi Everyone! How is possible assign automatically an hardware asset to a customer in PSA when a ticket is created trough a support request ? What kind of configuration i've to do in RMM side to match a customer in PSA? Link to comment Share on other sites More sharing options...
Staff Chris Posted March 5, 2019 Staff Share Posted March 5, 2019 Hi @BigEz, In order to configure this you will need to open the Service Desk -> Assets Management -> Hardware Assets and assign these systems to the correct account and contact, therefore when the support request or notification is generated from that system, then this ticket will be automatically assigned to the correct account and contact for it. I hope this helps. Link to comment Share on other sites More sharing options...
BigEz Posted March 27, 2019 Author Share Posted March 27, 2019 Thank you Chris, i miss the contact field. Link to comment Share on other sites More sharing options...
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