It would be great (save me a lot of time) if, when downloading the custom Windows agent installer, there was an option to specify if the installer should create shortcuts or not.
IOW, in addition to selecting the organization, site and agent group, there would also be an option (true/false) for "create program shortcuts" (or similar).
Requesting a Two-Way sync between Autotask's PSA and Pulseway. (And possible more ticketing / PSA systems). I would like to see when a ticket gets resolved that the Pulseway resolves / deletes the notification.
I tried to get something going with the API, only the Ticket ID is not being sent over to Autotask. This could be a quick workaround.
P.S. Why is under every ticket the text: "Sent from Pulseway (www.pulseway.com)." being added? I already paid for the product .
Is there a way to kick off an automated task based on a notification or alert. For Example, if we get a notification of a disk getting full, I would want the automation to run:
<Open a ticket>--> <add predetermined note>--> <add 15 minutes>--><run task to clean drive>--><send notification that task has completed>--><close ticket>
Is this possible now, or should this be a feature request?
I am finding the interface to be aggravating. In some places when i click on a ticket I get a pop out window that holds my ticket and time entries. I love it working this way. But then I go to the timesheets look at the list of the tickets there and click one and it opens in a new or the current tab. I dislike tickets opening in the current or new tab, but even more... I dislike the inconsistency where in one place it opens differently than another. Let's get the interface to be consistent. AND while your at it, maybe the new/same tab vs new window can be a configurable choice so that users won't complain that their favorite way of tickets opening isn't stuck doing the opposite of the way they like it.