dpbklyn Posted November 23, 2018 Share Posted November 23, 2018 (edited) Is there a way to kick off an automated task based on a notification or alert. For Example, if we get a notification of a disk getting full, I would want the automation to run: <Open a ticket>--> <add predetermined note>--> <add 15 minutes>--><run task to clean drive>--><send notification that task has completed>--><close ticket> Is this possible now, or should this be a feature request? Thank you, dp Edited November 23, 2018 by dpbklyn Link to comment Share on other sites More sharing options...
dpbklyn Posted November 25, 2018 Author Share Posted November 25, 2018 (edited) I see that this is part of the agent as "Rules". To me, this seems like something that should be separated from the agent and live along-side the other automatons. Whoops, it looks like "Actions" has been deprecated. Is there a new way to do this? Edited November 25, 2018 by dpbklyn Link to comment Share on other sites More sharing options...
Administrators Paul Posted November 26, 2018 Administrators Share Posted November 26, 2018 Hi there, Not yet but we're planning on supporting alert triggers for automation tasks which will work pretty much like the task scheduler works on a windows machine. It's going to be awesome. -Paul Martin Stevnhoved 1 Link to comment Share on other sites More sharing options...
Nuno Inácio Posted November 19, 2019 Share Posted November 19, 2019 On 11/26/2018 at 3:52 PM, Paul said: Hi there, Not yet but we're planning on supporting alert triggers for automation tasks which will work pretty much like the task scheduler works on a windows machine. It's going to be awesome. -Paul Hi Paul, Any news on this one? And by the way why an automated task doesn't start a ticket if fails with elevated priority? Link to comment Share on other sites More sharing options...
Administrators Paul Posted November 20, 2019 Administrators Share Posted November 20, 2019 Hi Nuno, We've started working on automation triggers, it's planned for Q1/Q2 2020. I'll look into why the ticket doesn't create. -Paul Link to comment Share on other sites More sharing options...
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