Ian G Posted October 17, 2018 Share Posted October 17, 2018 Hello, We are long-term Pulseway customers but lately the Pulseway client has developed a bug and continuously uses up to 20%+ CPU utilisation. We logged this with Pulseway on the 4th of July this year but they have been completely ignoring the ticket. I regularly reply to the email thread for an update (at least once a week) but I am ignored. The only time I had a meaningful response was when I threatened to cancel our subscription. This was short lived and now I am back to being ignored with no status updates on my ticket. We like the product but we have a handful of servers with this bug and I am simply installing other monitoring products on them. Today I have sent my usual email to Pulseway support asking for a status update on my ticket but I'm certain I'll get nothing back... The next step will then be to install a better monitoring product like Infradog and to write the same post on Spiceworks so people know that Pulseway doesn't offer good technical support. Link to comment Share on other sites More sharing options...
Administrators Paul Posted October 17, 2018 Administrators Share Posted October 17, 2018 Hi Ian, I'm sorry to hear that your ticket is not yet resolved. I've familiarized myself with your case and it appears that it is currently with the development team. Unfortunately the issue is more complex and there's no immediate solution on it. My colleagues from the support team can only provide status updates if they get any from the development team and in this case there hasn't been any progress made. Rest assured that we are looking into the issue. -Paul Link to comment Share on other sites More sharing options...
Ian G Posted October 22, 2018 Author Share Posted October 22, 2018 Hi Paul, I understand that this may be a complex issue but I need it resolved. A member of your support team contacted me just after I posted this and said they would contact the developers for an update. I haven't heard anything back yet so I can only assume that no progress has been made or the support team hasn't contacted the developers. I can't continue on with this situation I need a timescale for the fix at the very least, It seems like the problem has just been shelved. Thank you, Link to comment Share on other sites More sharing options...
Administrators Paul Posted October 22, 2018 Administrators Share Posted October 22, 2018 Hi Ian, Rest assured that this issue is not shelved but there's been no progress made on it simply because it's scheduled to be fixed in the next Windows agent maintenance release (it's on the top of the priority todo list). I'll post an update as soon as I have a beta build so you can install it on your affected system. -Paul Ian G 1 Link to comment Share on other sites More sharing options...
Ian G Posted December 6, 2018 Author Share Posted December 6, 2018 When is the next "Windows agent Maintenance release" I am still struggling on with this problem? Link to comment Share on other sites More sharing options...
Ian G Posted January 3, 2019 Author Share Posted January 3, 2019 Hello Paul, Happy new year, do you have any news about our technical issue? Link to comment Share on other sites More sharing options...
Ian G Posted February 1, 2019 Author Share Posted February 1, 2019 Hi Paul, Any news on this?? We recently built a server 2016 Citrix VDA and this problem was present on it. As soon as we connected the pulseway client to our pulseway account it relentlessly uses 15-20% CPU Please advise, Link to comment Share on other sites More sharing options...
Josh Posted February 21, 2019 Share Posted February 21, 2019 Did anyone ever get a response on this? I have this issue all over the place and it seems to be more noticeable when your logged in through pulseway rdp. Link to comment Share on other sites More sharing options...
Administrators Paul Posted February 21, 2019 Administrators Share Posted February 21, 2019 Hi Josh, Just to confirm it's the same issue, does the CPU usage increase for the PCMonitorSrv.exe or for pcmontask.exe? -Paul Link to comment Share on other sites More sharing options...
Ian G Posted March 29, 2019 Author Share Posted March 29, 2019 Hi Josh, I haven't had a response from Pulseway in regards to this issue for quite a few months now. I don't think they plan to resolve this problem. Hope this helps, Link to comment Share on other sites More sharing options...
Ian G Posted July 9, 2019 Author Share Posted July 9, 2019 On 10/22/2018 at 9:39 AM, Paul said: Hi Ian, Rest assured that this issue is not shelved but there's been no progress made on it simply because it's scheduled to be fixed in the next Windows agent maintenance release (it's on the top of the priority todo list). I'll post an update as soon as I have a beta build so you can install it on your affected system. -Paul Still no support from pulseway. Link to comment Share on other sites More sharing options...
rgouette Posted July 9, 2019 Share Posted July 9, 2019 So, is this a one-man show, kinda thing..? I submitted a SALES inquiry this morning, and haven't heard back.. in the IT world, that's 4ever, for sending for info on a product... hmm Link to comment Share on other sites More sharing options...
Administrators Paul Posted July 9, 2019 Administrators Share Posted July 9, 2019 I'll look into what happened to your sales inquiry and get back to you. Sorry for the delay. -Paul Link to comment Share on other sites More sharing options...
rgouette Posted July 9, 2019 Share Posted July 9, 2019 No worries...hey , it's 7:28PM Ireland time.. go get a pint Link to comment Share on other sites More sharing options...
Administrators Paul Posted July 9, 2019 Administrators Share Posted July 9, 2019 IT never sleeps . I've found your inquiry and asked around what's the hold up. Unless everyone took your advice and went for pints someone should reach out to you soon. -Paul Link to comment Share on other sites More sharing options...
Administrators Paul Posted July 11, 2019 Administrators Share Posted July 11, 2019 Just following up to check if someone reached out to you and if everything is ok. -Paul Link to comment Share on other sites More sharing options...
Ian G Posted September 2, 2019 Author Share Posted September 2, 2019 On 7/9/2019 at 3:23 PM, Ian G said: Still no support from pulseway. Good morning Paul, Could you please ask your technical support team to look into this again as the issue is still outstanding from June 2018. Thank you, kavaa 1 Link to comment Share on other sites More sharing options...
Ian G Posted January 3, 2020 Author Share Posted January 3, 2020 Happy new year! Still suffering from this bug! We recently installed a new 2016 server for our Citrix environment and the issue is present. Link to comment Share on other sites More sharing options...
Ian G Posted June 30, 2020 Author Share Posted June 30, 2020 Still an issue. Link to comment Share on other sites More sharing options...
Ian G Posted November 5, 2020 Author Share Posted November 5, 2020 Link to comment Share on other sites More sharing options...
snowstorm Posted February 8, 2021 Share Posted February 8, 2021 Just following this thread now - how has it gone this long without an update? Link to comment Share on other sites More sharing options...
Administrators Paul Posted February 9, 2021 Administrators Share Posted February 9, 2021 Hi @snowstorm, Are you experiencing the same issue? If so, please contact support@pulseway.com and our technicians will assist you. -Paul Link to comment Share on other sites More sharing options...
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