dpbklyn Posted September 26, 2018 Share Posted September 26, 2018 Hello and TYIA~ I am trying to put together a work flow that will hold a ticket for 7-days once we believe it is complete. Once assigned to a particular status, I would like the ticket to stay open for 7-days, then if there are no further updates, close itself. Does anyone have anything like this they wouldn't mind sharing? Link to comment Share on other sites More sharing options...
UTS-Mike Posted September 26, 2018 Share Posted September 26, 2018 Dpbklyn, Should be pretty easy assuming you setup a status lets say its called "7 Day Hold" go into work flow create a new workflow and set the following things. Under first section "Triggers" set "idle for" and make it 336 hours (7 Days) Next in "conditions" section select "Status:" to "IN" and "7 Day Hold" (Or what ever you named the status) Then in the "Updates" section set the "Status:" to Complete or what ever status you want it set to. - Only down fall to this is reporting for tickets (example average time to complete/close ticket, average open ticket length etc...) Link to comment Share on other sites More sharing options...
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