nixituk Posted July 15, 2018 Share Posted July 15, 2018 Hi Is it possible to automatically email a user a customer survey after their ticket has been closed? Thanks, Nick Link to comment Share on other sites More sharing options...
Staff Chris Posted July 16, 2018 Staff Share Posted July 16, 2018 Hi, Have you tried to modify the email template to include the survey, which is sent to the customer when the ticket is closed? This notification is sent by the workflow. Please read more about the workflows from here and email templates from here. Please let me know if you have any further questions regarding this. Link to comment Share on other sites More sharing options...
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