Hard Disks shows "Data not available"

[Polaris]

We have a cPanel server using centos7 as based system, all monitors are fine except the hard disks seems can't detect any local drives and always shows "Data not available" as result. We do have other centos7 based system that runs pulseway and can detect all hard disks and mounting points as well. Do we have to enable any service for pulseway to detect the hard disks? Or there is some failure on system? Thank you.

P.S. below is the result when runs df -h on the problematic server:
Filesystem                               Size  Used Avail Use% Mounted on
/dev/mapper/cl-root           50G   19G   32G  37% /
devtmpfs                                  16G     0   16G   0% /dev
tmpfs                                         16G     0   16G   0% /dev/shm
tmpfs                                         16G  105M   16G   1% /run
tmpfs                                         16G     0   16G   0% /sys/fs/cgroup
/dev/mapper/cl-home        138G  401M  137G   1% /home
/dev/sda1                                1014M  183M  832M  19% /boot
192.168.1.90:/volume1/CPanel_Data             35T  8.1T   27T  24% /mnt/user_cpanel
tmpfs                                        3.2G     0  3.2G   0% /run/user/0
\\192.168.1.122\media   1.0T  708G  317G  70% /mnt/prmmedia
192.168.1.96:/cPanel_BK  7.3T  3.8T  3.6T  52% /mnt/cpbackup
192.168.1.90:/volume1/CPanel_Data/polaris     35T  8.1T   27T  24% /home/virtfs/polaris/mnt/user_cpanel/polaris
192.168.1.90:/volume1/CPanel_Data/prmtaiwan   35T  8.1T   27T  24% /home/virtfs/prmtaiwan/mnt/user_cpanel/prmtaiwan
192.168.1.90:/volume1/CPanel_Data/twgolfcom   35T  8.1T   27T  24% /home/virtfs/twgolfcom/mnt/user_cpanel/twgolfcom

[MichaelS]

Hello,

Can you please add the below line to your config.xml file and reload pulseway daemon?

<debug>true</debug>

Let it run for a number of minutes and send us the output of rsyslog for further investigation to support@pulseway.com

[Polaris]

Could you tell us which log file should we provide? Thank you.

[MichaelS]

Hi,

All messages should be stored in /var/log/messages.

 

 

[Polaris]

The /var/log/message is here, please take a look, thank you.

 

Edited June 29, 2018 by MichaelS
personal data

[MichaelS]

Hi Polaris,

Can you please contact me or one of my colleagues directly at support@pulseway.com

Thank you.