Martin_T Posted May 14, 2018 Share Posted May 14, 2018 Hi Guys, I've had a couple of instances where I've replied to a ticket using a template response and the end user has recieved an update to say that a note has been added but the note doesn't show. This appears to only happen when we use any templated responses. Cheers, Martin Link to comment Share on other sites More sharing options...
Martin_T Posted May 15, 2018 Author Share Posted May 15, 2018 20 hours ago, Martin_T said: Hi Guys, I've had a couple of instances where I've replied to a ticket using a template response and the end user has recieved an update to say that a note has been added but the note doesn't show. This appears to only happen when we use any templated responses. Cheers, Martin Think I've got to the bottom of this, I had two workflows which were triggered at the same time for the same update, for whatever reason one of them never arrived. I've tested this now I've changed what triggers the workflows and this seems to have resolved it. Link to comment Share on other sites More sharing options...
Staff Chris Posted May 16, 2018 Staff Share Posted May 16, 2018 Thanks for the update. Link to comment Share on other sites More sharing options...
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