nathan2tall Posted January 22, 2018 Share Posted January 22, 2018 When we install Webroot from the "Agent Status" tab in the Pulseway WebApp, it continuously says that it is installing Webroot when in fact it is installed. I can't run any actions until this issue is resolved. What could cause this? Link to comment Share on other sites More sharing options...
Administrators Paul Posted January 22, 2018 Administrators Share Posted January 22, 2018 Hi Nathan, That's odd, try restarting the service by running the following PowerShell command: Restart-Service Pulseway -Paul Link to comment Share on other sites More sharing options...
GTDFW Posted January 23, 2018 Share Posted January 23, 2018 I have one that says Uninstalling and is in fact installed. Restarting the service does not work. Ay other things to try. Link to comment Share on other sites More sharing options...
Administrators Paul Posted January 23, 2018 Administrators Share Posted January 23, 2018 Do you need it uninstalled or you want to continue using it on the machine? -Paul Link to comment Share on other sites More sharing options...
GTDFW Posted January 24, 2018 Share Posted January 24, 2018 Continue to use it. It is installed Pulseway see it uninstalling. Link to comment Share on other sites More sharing options...
GTDFW Posted January 24, 2018 Share Posted January 24, 2018 I have a few devices this morning with a License expirerd error. Link to comment Share on other sites More sharing options...
Michael McGovern Posted January 25, 2018 Share Posted January 25, 2018 I'm getting both license expired and installing. Going to reboot the whole domain and see if that helps. Link to comment Share on other sites More sharing options...
GTDFW Posted January 25, 2018 Share Posted January 25, 2018 Any updates on the license? Link to comment Share on other sites More sharing options...
Administrators Paul Posted January 25, 2018 Administrators Share Posted January 25, 2018 1 hour ago, GTDFW said: Any updates on the license? Please send an email to support@pulseway.com so they can pull up your account and review it. We can't disclose license and billing information over the forums. -Paul Link to comment Share on other sites More sharing options...
Michael McGovern Posted January 25, 2018 Share Posted January 25, 2018 I fixed my installing and expired licenses by a combination of un-installing and rebooting and re-installing but now I have 2 stuck in "uninstalling". Rebooting does not help. I'm going to try a manual install and uninstall. Link to comment Share on other sites More sharing options...
Staff Chris Posted January 29, 2018 Staff Share Posted January 29, 2018 Hi Michael, If this will happen again, then please contact us at support@pulseway.com Link to comment Share on other sites More sharing options...
GTDFW Posted January 30, 2018 Share Posted January 30, 2018 I still have a few stuck at Installing and Uninstalling. Link to comment Share on other sites More sharing options...
Staff Chris Posted February 9, 2018 Staff Share Posted February 9, 2018 Hi, This issue has been resolved. Link to comment Share on other sites More sharing options...
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