By Tim Roewen
We are using both PSA and RMM from Pulseway.
In the last few weeks we are experiencing some weird behavior between PSA and RMM.
We don't use the and never set up the integration, but after we delete the settings both in PSA and RMM, it still comes back.
It is irritating us enormously and the support isn't helpful after creating several tickets.
I hope someone can help us with this issue.
When installing the pulseway agent on my Debian Version 9.4 X64 proxmox VE 5.2-1 server I get the following.
I have restarted the server 3 times now after each install attempt - I can't figure out where the log is located.
An error occurred while starting Pulseway service. Please see log for more details. Here is the steps that I did to get started...
root@Dell-R610:~# wget https://www.pulseway.com/download/pulseway_x64.deb root@Dell-R610:~# dpkg -i pulseway_x64.deb root@Dell-R610:~# pulseway-registration Would you like to register or unregister the system?  Register System  Exit Enter selection: 1 Please enter a username: ******** Please enter the password: ******* Use custom server? [y|n] n 1 organization found. Please select the organization  sesinet Enter selection: 1 1 site found. Please select the site  sesinet_site Enter selection: 1 1 agent group found. Please select the agent group  sesinet Enter selection: 1 Check if the config.xml exist ... Configuration file not found. Check if the config.xml.sample exist ... Create a new config.xml file based on config.xml.sample New config.xml successfully created. Update the configuration file... Config file updated successfully! Do you want to start Pulseway service? [y|n] y An error occurred while starting Pulseway service. Please see log for more details. I also tried to make the config file myself. Replacing it with the one form ( https://my.pulseway.com/main/setup/guide )
Hi, does anyone managed to create a Workflow for "Point of Contacts" to approve ticket requests? Got a customer asking to approve tickets before they are worked on, so i need to be able to automate the process.
To be more clear: i need to send a request of approval by sending the POC an email when a ticket is created - change the status to "pending approval" and await for a reply, once the reply is made by the approver (stating in the subject that is %approved% in the subject for example) - change the status of the ticket to "approved" and notify the assigned resource..
I managed to get to the send an email and request for approval part using a workflow, but can't seem to figure out how to handle the reply..