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creating tickets from RMM notifications


Donna

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  • Staff

Hi Donna,

At first you need to assign the hardware assets to the correct client, and then, so if the new ticket is created from this system, then it will be automatically assigned to the client who owns this system. In order to do this you need to go to Service Desk -> Asset Management -> Hardware Assets -> click on the system and select the correct Client.

Also, you can configure the email domain for customer, therefore all new tickets that will be created from this email domain, will be assigned to this customer. You can do this from the CRM -> Accounts -> select the correct account -> Email Domain -> Add.

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  • Staff

Hi Donna,

If required systems are not listed in the Asset Management -> Hardware Assets. Systems in PSA are registered automatically, when the ticket is created from this system. You need to trigger the notification which creates the ticket into the PSA from the system which is not listed.

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