pablohoney Posted July 28, 2017 Share Posted July 28, 2017 Keep receiving an error Previous application startup failed box on two different computers - Windows 8.1 64-bit / Windows 10 Pro. Link to comment Share on other sites More sharing options...
Administrators Paul Posted July 31, 2017 Administrators Share Posted July 31, 2017 Hi Pablo, You need to delete the failed startup report from the C:\ProgramData\Kaspersky Labs. -Paul Link to comment Share on other sites More sharing options...
pablohoney Posted July 31, 2017 Author Share Posted July 31, 2017 Thank you Paul. Also, I have an "Install Failed" status on one of the endpoints. Is there a way to clear that warning if I went ahead and installed a stand-alone version of another antivirus software program for that client? Thanks again. Link to comment Share on other sites More sharing options...
Staff Chris Posted August 1, 2017 Staff Share Posted August 1, 2017 Hi Pablo, Unfortunately you can not clear this message. It is stored into the database. Regarding failed KAV installation - Please check this article. pablohoney 1 Link to comment Share on other sites More sharing options...
pablohoney Posted August 2, 2017 Author Share Posted August 2, 2017 Thank you Chris. Do these errors count against our antivirus license quota? Link to comment Share on other sites More sharing options...
Staff Chris Posted August 2, 2017 Staff Share Posted August 2, 2017 Hi Pablo, No, it doesn't count. pablohoney 1 Link to comment Share on other sites More sharing options...
techline Posted August 18, 2017 Share Posted August 18, 2017 I had the same issue, which I submitted in via email to support@pulseway and never got this answer. I just stumbled upon this post and went to delete the logs in my C:\ProgramData\Kaspersky Labs folder and discovered over 1.2GB worth of these logs. (1200+ .txt files) This is probably worth you guys looking into if its occupying that type of space on client machines. Maybe a script to schedule for every few days to clear the directory out? Link to comment Share on other sites More sharing options...
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