jbconsult Posted July 17, 2017 Share Posted July 17, 2017 Currently as an MSP of one (1), I need all the tickets for my clients assigned to me rather than having to go in and edit each ticket. Is this possible? Link to comment Share on other sites More sharing options...
Staff Chris Posted July 18, 2017 Staff Share Posted July 18, 2017 Hi, In order to do this, you will need to configure the workflow from the Admin section -> Business Process -> Workflow -> New -> and configure it to assign all the tickets to you (create a Trigger - Created By: AnyOne and Update - Primary Technician: select your account) Link to comment Share on other sites More sharing options...
jbconsult Posted July 21, 2017 Author Share Posted July 21, 2017 Thank you Chris. I see what i can do there. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now