nealtechsa Posted April 12, 2017 Share Posted April 12, 2017 Would really like to use PSA, but it is just not intuitive... Especially for end users. I tried it on 10 of my users... none of them liked the interface. The resorted back to just emailing me. There should be a simple REPLY button for quick reply to tickets. The less steps for the end user, the better. I have to teach each user to send tickets... thats not good. We are using Freshdesk now because the client likes the ease of use. If the PSA followed some of freshdesk design ques, we would return. It also would be nice to have ticket notifications pushed to our mobile devices (possibly through the pulseway app) with the ability to respond on the fly. Love the work that has been put in so far.... Thanks! Comissha 1 Link to comment Share on other sites More sharing options...
clouduscom Posted May 12, 2018 Share Posted May 12, 2018 Another +1 for Freshdesk integration for critical alerts. Link to comment Share on other sites More sharing options...
Staff Chris Posted May 16, 2018 Staff Share Posted May 16, 2018 Hi, Thank you for your feedback, we appreciate it. We will consider the possibility to integrate the Pulseway RMM with the Freshdesk ticketing system into the future. Link to comment Share on other sites More sharing options...
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