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ethorup

Auto completion of system generated tickets

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We get notifications of systems going off line and they generate a ticket in the Pulseway PSA ticketing system.  But if that system comes back on-line and shows a normal status, it does not automatically complete or close the ticket out.  Right now we have to manually go in to each ticket and close these tickets.  Is there a way that the system can automatically close these tickets when their status changes to normal?

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I have to agree, this would be really helpful. Also if issues could 'stack' i.e. I'd rather not have 30 tickets for one client saying each individual machine has updates rather than one general one that encompasses an entire client base. Sure have the individual notifications on the RMM but each one having its own ticket is a drag.

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