sdoyle Posted April 17, 2016 Share Posted April 17, 2016 Hi, Currently on a trial on premise installation. Attempting to download additional module e.g SQL results in a failure error 302 found. We are behind a proxy server but the pulseway server is configured to use the proxy. Regards, Shane Link to comment Share on other sites More sharing options...
sdoyle Posted April 18, 2016 Author Share Posted April 18, 2016 Seems to be getting stuck in our UAG gateway...any guidance? Link to comment Share on other sites More sharing options...
Staff Chris Posted April 18, 2016 Staff Share Posted April 18, 2016 Hi Shane, Did you also configure the Pulseway agent to use the proxy? Does your proxy require authentication? If so, what authentication mechanism does it use? Chris Link to comment Share on other sites More sharing options...
sdoyle Posted April 22, 2016 Author Share Posted April 22, 2016 Hi Chris, The above posts can be deleted. We are now publishing pulseway enterprise without UAG and are still behind a zscaler proxy. Pulseway is working in all aspects except for the following: * Update check from Pulseway server fails * No additional modules will download * Refresh server license - "Something went wrong - unable to connect to remote server" We have proxy authentication and ssl scanning turned off for this particular server based on ip address of the server. Shane Link to comment Share on other sites More sharing options...
Staff Chris Posted April 22, 2016 Staff Share Posted April 22, 2016 Hi Shane, Can you also bypass the proxy for the following hosts on the Enterprise server? slv.pulseway.com slv2.pulseway.com Chris Link to comment Share on other sites More sharing options...
sdoyle Posted May 9, 2016 Author Share Posted May 9, 2016 Hi Chris We bypassed proxy and firewalls for the above and still get errors such as Module StorageCraft Cannot be downloaded right now. The error was: Cannot find the latest version for StorageCraft Server module Would the fact we are still on a trial license have anything to do with this? Regards, Shane Link to comment Share on other sites More sharing options...
Staff Chris Posted May 9, 2016 Staff Share Posted May 9, 2016 Hi Shane, No, Pulseway trials allow you to try all features of product without any limitation. Restart the IIS server and then try again in 5 minutes. If this doesn't work please send an email to support [at] pulseway [dot] com and I'll escalate it to L2 technical support. Chris Link to comment Share on other sites More sharing options...
sdoyle Posted May 10, 2016 Author Share Posted May 10, 2016 Hi Chris, Thanks yet again. Still no success. I have made contact with Paul and will work it out with him. Will update this when I find out what was wrong. Shane Chris 1 Link to comment Share on other sites More sharing options...
sdoyle Posted May 16, 2016 Author Share Posted May 16, 2016 Hi CHris and Paul, Thanks for the support. Our firewall team finally made the changes outlined above - direct access to slv.pulseway.com slv2.pulseway.com and it is working a treat. Happy for this to get locked. Chris 1 Link to comment Share on other sites More sharing options...
Staff Chris Posted May 16, 2016 Staff Share Posted May 16, 2016 Hi Shane, Thank you for your confirmation. Enjoy using Pulseway! Chris Link to comment Share on other sites More sharing options...
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