SimonW Posted November 8, 2015 Share Posted November 8, 2015 Hello,I first noticed this problem after performing a new install of agent 4.8.3 on an SBS 2011 server. I thought it was related to just this Server (which has been rebooted since install and the firewall is disabled), but found that this error occurs with a number of Windows 7 hosts as well. I can't immediately establish the reason why some hosts connect and others don't.I've not encountered this error before so am unsure where to start with troubleshooting.Appreciate any assistance. Link to comment Share on other sites More sharing options...
Staff Chris Posted November 8, 2015 Staff Share Posted November 8, 2015 Hi,Can you please check to see if the affected systems are running a 32-bit operating on a 64-bit supported processor?Chris Link to comment Share on other sites More sharing options...
SimonW Posted November 9, 2015 Author Share Posted November 9, 2015 (edited) Do you mean a 32 Bit version of Pulseway Agent, or the OSE?I have checked two of the systems that fail to connect (Windows Server 2008 and Windows 7) and both OSE are 64 bit.I've just noticed that I am unable to connect to any host that is on an external network to our Enterprise Server. (I'm definitely trying to Remote Desktop, not Microsoft Remote Desktop Connection) Edited November 9, 2015 by SimonW Link to comment Share on other sites More sharing options...
SimonW Posted November 9, 2015 Author Share Posted November 9, 2015 Found the cause of my problem. The Pulseway server was presented to the Internet via Windows Application Proxy, hence the public IP address of each host was that of the WAP server. Chris 1 Link to comment Share on other sites More sharing options...
Staff Chris Posted November 9, 2015 Staff Share Posted November 9, 2015 Hi Simon,Glad it works now. Thanks for pointing out what the problem was, this helps other users too.Chris Link to comment Share on other sites More sharing options...
kenhess Posted March 21, 2016 Share Posted March 21, 2016 Chris, What did you do to resolve it? I get what the problem is, but not the resolution. Link to comment Share on other sites More sharing options...
Staff Chris Posted March 21, 2016 Staff Share Posted March 21, 2016 Hi Ken, Do you use a Proxy to connect to the Internet? If so, try adding *.pulseway.com and pulseway.com to the proxy direct access list. Chris Link to comment Share on other sites More sharing options...
charles Posted August 25, 2016 Share Posted August 25, 2016 I am also running into this situation. We just upgraded our Server 2008 R2 64Bit to Server 2012 R2 64Bit to make use of the remote desktop function and tool. However when trying to connect to any device we have it setup for we get the error "The agent failed to start the rd session." Any help with this would be amazing. We do not use a proxy. Our Pulseway server is located on AWS though. Link to comment Share on other sites More sharing options...
Administrators Paul Posted August 25, 2016 Administrators Share Posted August 25, 2016 Hi Charles, Would you be able to send an email to support [at] pulseway [dot] com? I'll get pick up your email once I see it. -Paul Link to comment Share on other sites More sharing options...
CloudlySimon Posted December 19, 2017 Share Posted December 19, 2017 I too am running an Enterprise server behind WAP. Is there any fix for allowing remote desktop to work, when it thinks the clients are on the local network (thanks to WAP for masq the source IP)? Link to comment Share on other sites More sharing options...
Adam Posted August 29, 2018 Share Posted August 29, 2018 I just signed up for the trial SaaS, have two agents installed on Windows 10 Pro 64bit, and get the same error when trying to remote desktop - any logs or trouble shooting I can do? Direct connection, no proxy Link to comment Share on other sites More sharing options...
MichaelS Posted August 29, 2018 Share Posted August 29, 2018 Hello Adam, Can you please contact our Support Team at support@pulseway.com regarding your query Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now