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  1. Our fleet are experiencing issues with high memory usage. I believe this is due to Pulseway creating an excessive amount of handles (Named pipes). Attached are some screenshots. Please refer to the "Handles" columns. I have used Process Explorer to look at the handles and 99%are all NamedPipe (please see bottom section of attached screenshot labelled Process Explorer). We have around 100 computers with this problem. Restarting will allow them to use the computer for a while until it builds up again.
  2. Remote Login for Windows Remotely login into monitored systems through the Pulseway ecosystem without disclosing credentials to people in front of the computer. This feature can be enabled from endpoint policies or locally on each system. Allow End-Users to Disable Remote Control Within an endpoint policy, once you enable the system tray icon for end-users, you can now also enable the option to locally disable remote control on each system from within the system tray context menu. Remote Control Performance Metrics We have added a mechanism in Remote Control to capture and measure various performance statistics to help you understand the performance of a session, and to help us continue to improve performance of the product. Much of the work is done behind the scenes, but you'll find a new menu setting in Remote Control called “Show Session Health” which, if enabled, displays a visual indication of session RTT (Round Trip Time). In addition, we have also added a menu setting called “Send Report” which allows you to provide us quickly and easily with feedback of your session, which will automatically include the performance statistics. UI Update As part of our ongoing effort to modernize and standardize the UI, the Patch Management History page has been redesigned. General Improvements Custom Fields CSV Report Template now renders custom field values as columns rather than having each value on a separate row Fixed an issue with the mobile app not rendering certain modal dialogs on iPads running iOS 12 Fixed an issue where the exported CSV document would contain data in an incorrect format
  3. Bring IT Documentation in your daily workflow through the IT Glue integration. Within the system details screen you can now access asset information, related documents, and related passwords for the matching IT Glue configuration.
  4. Further user interface improvements to four additional pages: Patch Management Policies Page Antivirus Policies Page Antivirus History Page Account Overview Page
  5. The latest update for the All Systems page is packed with new features focused on productivity and user experience. Multi-tab support for Systems With the new support for tabs you can easily switch back and forth different views and effortlessly multitask between systems. Create shortcuts for your Favorite actions You can now pin your most used modules and create shortcuts to further enhance your productivity. Updated Search Experience & General User Interface Continuing our efforts to deliver a simple and intuitive user interface, we have redesigned our search experience and modernized the overall look and feel of the All Systems page.
  6. Bitdefender integration has been enhanced to support automatic deployment and uninstallation using Antivirus Policies. Deployment configurations for Bitdefender can be created and managed from Server Admin / Configuration when defining an Antivirus Policy for an Organization, Site, or Group. Applying this type of Antivirus Policy will deploy Bitdefender on supported Systems within the given Org structure where the policy is applied, join the Systems to the selected Bitdefender company, and install the selected Bitdefender modules. Installation is automated for both existing Systems and newly provisioned Systems. NOTE: Changes to a previously configured Policy will be applied to newly provisioned Systems only Removal of the Bitdefender Antivirus Policy will result in immediate uninstallation of Bitdefender from existing Systems.
  7. Windows Service Monitoring can now be configured directly in the Web Application, within Endpoint Policies, accessible using the NEW Monitored Service category. In addition, a new Monitored Services section has been added to the Services feature page when working with an online System, providing a distinction of general Service information and those Services being actively monitored.
  8. Search, filter and quickly find network devices with the new Device List.
  9. Continuing our commitment to providing a secure environment, accounts with access to critical areas such as editing scripts and distributing custom titles, are now required to enable two factor authentication.
  10. Further protect your instance by restricting access to the Web Application and Rest API to specific IP addresses. Teams and users with dynamic IPs can be configured to bypass IP restrictions if they have two factor authentication enabled.
  11. Deploy BitDefender antivirus to your endpoints with just the level of protection you need, all with one click. Additional In app support for Bitdefender Endpoint Detection and Full Disk Encryption further strengthens your security.
  12. Simplify the way you manage scripts with the addition of search and move.
  13. We have redesigned the Group Policies page to make it easier for you to exploit the full power of Pulseway policies. With a clean simplified navigation design and the addition of an integrated search functionality, you can find any group policy setting with just a few clicks.
  14. I have just noticed that I get a success event and email sent when the backup only partially works. I am using Windows server backup and backup 2 vitual servers from the host. If the backup manages to backup just one of the VMs but the other fails I am still sent success info. I do get failed if the entire backup fails but getting a success when it has not properly backed up is a bit of a problem tbh. Any fixes or workarounds?
  15. Pulseway Client Portal now includes a built-in chat function that allows the end user to communicate directly with a technician. This can be started automatically as a step in a troubleshooter, or you can give users the option to start it directly themselves. A summary of the chat is recorded and can be sent to the technician. Automation Workflows: Run assigned patch policy Start patching systems as they get added to Pulseway using the new Run Assigned Patch Policy action, now available for the System Registered workflow trigger. Remote Desktop Improvements Introducing Adaptive FPS to deliver the optimum resolution for the current network connection, resulting in an enhanced user experience.
  16. BitDefender: In-product trial set-up, purchasing and provisioning now available We have made it easier to quickly get the EDR protection you need by making it possible to trial, purchase and provision Bitdefender AV, including EDR, from within the Pulseway RMM. Users can set up a free trial from the AntiVirus section of the WebApp, then purchase directly from the billing section. The new license can than be provisioned directly from the WebApp as well. Remote Control for macOS Performance Enhancements We have launched an improved Remote Control engine for macOS that delivers speed and performance enhancements. The latest release also introduces support for monitor selection.
  17. You can now trigger workflow executions from Performance Counter notifications and evaluate Name, Category and Instance in conditions to build even more customizable workflows for your IT processes.
  18. You can now trigger workflow executions from Event Logs notifications and evaluate Event Id, Level, Message, Name, Source and Filter Title in conditions to build even more customisable workflows for your IT processes.
  19. Hello, I would like a feature where when I remote into a users computer, you are given the option to block the user from inputting any information and or block them from viewing what you are doing.
  20. Hi Everyone! How is possible assign automatically an hardware asset to a customer in PSA when a ticket is created trough a support request ? What kind of configuration i've to do in RMM side to match a customer in PSA?
  21. We receive automated alerts as tickets but would also like to receive them in emails. What level of integration is supported and if it is, where can I find that option in the dashboard?
  22. We need to be able to automatically associate user accounts with agents based on group, or some other mechanism. We have all agents logged in using the admin account. Whenever we add new agents, we have to login in to the web console and manually associate the new agents with the user account(s) that need to manage/support them. It looks like this is already on the roadmap, do you have any update as to when this will be available? Thanks
  23. We have our agents logged in using the Administrator account. We've created user accounts that are associated to all the systems/agents logged in using the admin account. When logged in as administrator in the Dashboard, i can delete inactive agents. When logged on as a user that is associated with the admin account, I cannot delete inactive systems. Can you make it so that associated accounts that have full access rights can remove agents/systems from the dashboard? Thanks
  24. Hello, we'd like to move our pcmonitor database from the current SQL Server (2014 Standard) in one Domain to another SQL Server (2016 Enterprise) in a different domain. The Pulseway Enterprise/Admin Server won't change and is already a member of the target domain. As far as I remember the process would be: Stop Pulseway Services Backup DB on old SQL Server Create SQL Login for the Service on the new SQL Server Restore DB on new SQL Server Edit the connectionstring in the Registry (HKLM\SOFTWARE\MMSOFT Design\PC Monitor Admin\DatabaseConnectionString) The connection string is encrypted - what would be the required format? Edit the connectionstring in the Hosting folder for the follwing web.config files ..\Hosting\Service\web.config Start Pulseway Services Did I miss anything important? If not, all I'd need would be the format of the connectionstring in the registry Cheers, Jonathan
  25. Network Discovery and Automatic Deployment Is it possible to find a network appartment with the discovery tool? What's more in the planning for this feature? Is it possible to customize the IP address? Probe
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