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Showing results for tags 'feature request'.
Found 220 results
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I love the (Remote Control on Demand) RCoD feature. But it fails in one vital (for me!) area. When connecting to customer's PCs I often need to enter admin credentials to perform some administrative operation - or install software. I've been told the screen goes blank "By Design", but it totally prevents me from performing this operation. As soon as the admin dialog box presents on the user's PC my screen goes black. End users are not allowed to have Admin Privs - and I can't type the password in because my screen & input is blocked. Consequently I'm not ALLOWED to do the exact thing the user contacted me for. Need some options here -
The latest Pulseway update just dropped, and this one’s all about speed, automation, and control; three things every sysadmin dreams about (right after fewer tickets and better coffee ☕). Here’s what’s new and worth checking out: ⚡ Faster Device Card Performance Device card load times just got a major speed boost. You’ll notice pages open much faster when managing systems, especially when jumping across multiple devices. 🧠 New Registry Editor (Remote Registry Management) The old Registry Viewer just evolved into a full Registry Editor, giving you real remote control over Windows device registries. You can now: Search for specific registry keys or hives Create, edit, and delete keys and values Back up or export individual keys or the entire registry to .reg files Import registry backups remotely Basically, full registry access without ever remoting in. 🤖 Cooper Copilot for Workflows Gets an Upgrade You can now: Trigger workflows on a schedule or based on notifications Integrate workflows with your PSA (Autotask, Pulseway PSA, Vorex, ConnectWise) to automatically create or update tickets It’s automation that works with your existing systems, not against them. 🔔 Enhanced Notifications Page The Notifications page under Administration > Account has been revamped for better performance and usability: Added search and filter options for faster navigation Introduced default severity mapping for all orgs “Reset All Overrides” replaces the old “Reset to Default” — for simpler global resets 📱 MDM Updates You can now delete existing Apps & Books connectors to keep things tidy Notifications for revoked MDM connectors (no more surprises) Added support for custom VPN vendor configurations (like WireGuard) in Apple MDM profiles If you want to dive into all the details, you can read the full release notes here. -
Say goodbye to click fatigue. This release is all about speed and simplicity, making sure you get to what matters faster, without all the extra steps🚀 Top Features in this release: Device Management Shortcuts Quick-launch remote desktop, PowerShell/Terminal, and shortcuts right from the Device Management page. No more hunting through menus, jump straight into action. Registry Viewer Direct access to the Windows Registry from the Device Card, no remote desktop session needed. Navigate, view values, and keep your flow without bugging the end user. Automation Hub A unified content management page for all your scripts, tasks, workflows, and managed files. Organized, searchable, and streamlined in one place. 📖 Want the full scoop? Read all about it here.
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This release is all about giving you more control, visibility, and automation, with less friction. Here’s what’s new: 🧠 AI Workflows with Cooper Copilot You can now generate automation workflows by simply describing what you want to do—no scripts, no blank canvas. Just type it out, and Cooper Copilot takes care of the rest. 🛡️ Global Policy Enforcement Simplify your policy rollouts across the entire organization. Admins can push profiles from the top level, automatically replace lower-level ones, and undo changes just as easily. 📲 Multi-Instance Support on Mobile You can now manage multiple Pulseway instances from a single mobile app—no reconfigurations needed. Plus, enjoy enhanced diagnostics, policy visibility, and device context straight from your phone. 💾 Device Card Storage Browser Manage files directly on the device without launching a remote session. Create folders, move, copy, rename—everything right from the Device Card. 🔒 Remote Desktop Secure Clipboard — stop accidental clipboard sharing and paste only what you choose with the new Secure Paste feature. And that’s just the highlights. Want to dig into all the enhancements, fixes, and technical upgrades? 📖 Read the full 9.20 release notes here.
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You know that moment when you realize you’ve been doing something the hard way for years? Here’s how to upload and download files without opening a remote session: Open the device card for the machine you want to access Head to the Storage tab You’ll now see Upload and Download options (yep, both!) Upload any file or folder directly to the device Download files off the device—downloads as a ZIP, easy to extract This feature works on Windows, macOS, and Linux! Bonus: Use automation workflows to push files across multiple machines 💥
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Your IT toolbox just got upgraded. Here are the top features to look out for: 🖥️ Peer-to-Peer Remote Control — now when you remote into Windows machines, Pulseway establishes a direct P2P connection, reducing latency and making your remote sessions much smoother. 🕰️ Ad-hoc Automation Scheduling — with Run Later you can now schedule ad-hoc scripts and workflows to execute at a specific date & time. Perfect for off-hours maintenance without disrupting end users. 🗂️ Hierarchical Automation Structure — a new folder hierarchy for Scripts, Tasks, Workflows & Managed Files. Default system content, pre-built packages, and your own creations are now neatly separated. 📊 Patch Status Page Enhancements — the updated Patch Status page shows live deployment progress per patch and allows you to drill down by device. Instantly see which devices are deployed, pending, failed or waiting for reboot. 📂 Background File Transfer — transfer files and folders across Windows, macOS & Linux — without starting a remote session or bothering the end user. Upload, download or delete files directly from the device card’s storage browser. 📋 Policy Extensions — you can build one master policy and fine-tune it per org, site or group as needed. Managing policies is simpler than ever, with streamlined cloning, importing, and exporting. Read more about these releases here: Release Notes
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Pulseway 9.14 is here, and we’ve supercharged Mobile Device Management (MDM) with awesome MacOS 3PP patching and game-changing App Store Management! What’s New? Patch 3rd Party Apps on MacOS effortlessly! Automate App Deployments – No more manual installs! Track Installs & Updates for complete compliance! Apple Apps & Books Integration – Manage licenses like a pro! NEW Security & Management Features 🚀 Erase and Lock Device Commands with ease! Enhanced Device Insights – See app versions, update statuses & more! iOS Software Update Configs – Keep devices up-to-date seamlessly! 💡 Bonus: Move MDM-enrolled Apple devices between sites & groups without losing user assignments! Your Apple fleet just got way easier to manage! See all the details about Pulseway 9.14 update here!
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When a user launches a troubleshooter, it currently does not have the ability to attach machine information to the summary email such as hostname or the results of the script executed. The summary only shows the user information. Add the output of the script along with the system name to ensure an accurate follow-up with the user. -
For security purposes and business operations, it would be advantageous for Pulseway to allow MSP's to white-label the systray app and desktop icon. It would be difficult for a hacker to see what RMM software is attached to the system if the entire application was white-labeled. Other RMM's allow this. Currently the systray app only has predefined options. It would be efficient if more options were available for systray like NinjaOne has for there systray application. For instance, when i was recently testing NinjaOne I can have a link to my public knowledgebase, chat with a technician, new user request form, etc... It also allows me to customize icons with my own. NinjaOne has a very professional systray app, because we were able to brand it as our own. The desktop icon and label are Pulseway branded which does not allow the MSP to customize these two without going in to each machine and doing so. Same for the Pulseway Manager's splash and registration tab.
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Hi Pulseway, Please add support for WinGet. It's the official Windows packet manager. Pulseway is available in WinGet right now but Jaden of Pulseway Support just told me by email that it's not officially supported by you. Thank you.
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Pulseway should introduce a dedicated asset management module to provide comprehensive tracking and management of hardware and software across IT environments. Currently, Pulseway focuses heavily on monitoring, but adding an asset management feature would enable users to easily track equipment, licensing, and lifecycle status in one centralized platform. This would streamline inventory management, reduce manual effort, and help IT teams stay on top of hardware warranties, software licenses, and scheduled maintenance. By integrating asset management, Pulseway can offer a complete solution for IT administrators who need real-time insights into both their systems' performance and asset usage, reducing the risk of oversight, improving budgeting accuracy, and supporting better decision-making when it comes to IT resource allocation and replacement cycles. Additionally, having this capability within Pulseway will eliminate the need for third-party tools, providing users a seamless, single-platform experience. -
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Sometime we receive multiple tickets that are stored in "Unknown Tickets". In that view it is not possible to adjust multiple tickets; one must do these one by one. Nor is it possible in Service Desk/Tickets and filter on queue "Unkown Tickets" (and that does not show anyting where it does in Service Desk/Unknown Tickets?) -
Arriving into the Workflow, it is always sorted on [Creation Date]. Please make that a choise, or remember the order I have set. We do not have rememberance of the date we create the workflow, we do remember (part of0 teh name. In our case we use a naming syntax so (most of) the workflows are always grouped... wne we first order on the colum [Workflow Name]. Others would like to have this view sorted on the [Last Update]. Please make it more flexible to set it or it remembers my last usage. And, please add the colum "Desciption"to the column choice
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This relate also to this request. We have a lot systems (NAS) that are not managed using RMM. But we do receive tickets from these systems. As with RMM managed devices showing their disks/volumes, we want these manually added assets (NAS systems) to show the same. As they are not managed by a RMM, we would like to add the disks manually to the NAS they belong to. Like make an relation between manually added disks (as hardware asset) and relate these to a other manually added asset. You can receive tickets on them disks. Also, very usefull when somebody is only using PSA and has no RMM or no RMM that integrates.
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This also relates to this request We have a lot systems (NAS) that are not managed using RMM. But we do receive tickets from these systems. As with RMM managed devices, we want these tickets and the related hardware connected. Now that is a manual process for every Alert/ticket. That does not work. It would be very helpfull if PSA will chack for instance if the "asset tag" or "serialnumber" that is in the hardware asset, can be found in the subject or details. If found, connect this asset to the ticket/alert. Or any other way, as long as it is automatic.
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I have recently assisted another MSP in some area's. They had Domotz for Network monitoring (which by the way does monitor multi layered/segmented networks with just one agent) and their PSA had full integration with Domotz. Meaning all alerts created by Domotz, became alerts/tickets in the Helpdesk. And when something got resolved on Domotz, the ticket became resolved automaticly. That makes big difference in monitoring (next to the fact: multi-segmented/vlans monitoring with one Agent...). I would love for Pulseway (PSA and RMM) to integrate with Domotz. Also a MSP oriented vendor, great tool and (for the last time->) a real network monitor as it monitors multi segmented networks with one agent (and it runs on a Synology and 14 other platforms). And many other RMM/PSA already have integration (including Kaseya...). So why not Pulseway?
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Simple ask. I've had this with other PSA in the past. Despite coaxing, customers still email the techs for service. That aint going to change. So techs forward the customers email to the ticket parser. This isn't new information to anyone, we all probably do it several times a week if not day. When a tech, a named user of the PSA system, forwards an email to the ticket parser it opens a ticket in the techs name. Why, why? So much needless work. Use logic and match the sender as a tech and use the next address. -
Hey Guys, So we need to automate patching and reporting for Mac OS. From the best of my knowledge I can't find this feature anywhere within pulseway (crazy I know), and I can't find any scripts within the forum. Can anyone help me out on this one? I'll update if I find anything myself. -Sam -
It might help to have less workflow rules if we were able to use logical operators like the syntax %AND %Or Like alert mails read using the parser coming directly from machines using a no-reply sender address, a rule could be: Title [like] | "[hostname]" %AND "text" %OR "text" %OR "text" Update | Account:<Accountname>; Priority:<Low>, Queue: <Alerts>, etc, etc Bringing this to one workflow rule instead of three (in this example)
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Presently every account we add to CRM, is also creating this account in RMM. So, vendors, distri's, partners we do not want in RMM, wil be created in RMM. One can en-or disable this global, but that is also not wanted as some accounts we do want them in RMM: our customers It would be perfect to have an option in accounts to select on a per-account base to have it created in RMM yes or no
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Hi, please make this and proper Phone HMTML Call Link For example: Clickable phone number <p><a href="tel:+4733378901">+47 333 78 901</a></p> It will allow to start phone app by one click and speed up call back process. By for example running Windows Phone App. Besides it is only one line of code to implement :) Documentation at https://www.w3docs.com/snippets/html/how-to-add-telephone-links-with-html.html
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This would make it so much easier to tell if it is the users laptop or desktop.
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When cross referencing our asset lists, having the ability to quickly search our systems by Serial Number would be a major quality of life upgrade. As it stands, there is nothing in the search feature which allows us to look for a value that does not change as the device moves around from user to user. If someone obtains a device from an old user and the name is not updated or maybe we have an older field device with an obscure name schema from an ex-admin. If I don't know to search for that or the search feature doesn't think what I'm searching is close enough to the name, then I have to pull up the group that it *may* be in and search down each Asset Info tab trying to match that exact serial number manually. With a serial number, it's unique to that specific device and having the ability to cross reference purchase orders, receipts, asset lists, etc. to find lost or misnamed devices would be a HUGE help.
