Afternoon
It would be great if we could make Asset Info available when devices are offline.
For example if a remote users PC fails to function and is still under warranty trying to explain to a user where to find the device Make, Model and serial number to log a warranty case is not always easy.
If the asset information was available when the device was off line then it would make this process mach easier as it contains all the information required
Cheers
peter
Â
Example
DAVID-O-MIIX
Windows 10 Pro Offline
Offline since 11 minutes ago
Asset Info
Â
System
DAVID-0-MIIX
Name
LENOVO
Manufacturer
20M3
Model
x64-based PC
Type
Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
CPU
1
Number of Processors
8
Number of Logical Processors
DAVID-O-MIIX
DNS Host Name
TEST.local
Domain
Administrator
Owner Name
LM_Workstation, LM_Server, NT, Potential_Browser
Roles
OK
Status
BIOS
YD05UDx7
Serial Number
6NCN33WW
Name
LENOVO
Manufacturer
6NCN33WW
SMBIOS Version
3
SMBIOS Major Version
0
SMBIOS Minor Version
LENOVO - 1
Version
Monday, 12 November 2018 1:00 PM
Release Date
OK
Status
6NCN33WW
Description
Operating System
Windows 10 Pro
Name
10.0.17763.0
Version
Multiprocessor Free
Build Type
systemadmin
Registered User
NF6EE-QH89W-F8WST-WWXZ4-WFG6P
Product Key
00330-50000-00000-AAOEM
Serial Number
0
Service Pack Major Version
0
Service Pack Minor Version
\Device\HarddiskVolume3
System Device
C:\WINDOWS\system32
System Directory
C:\WINDOWS
Windows Directory
Monday, 11 March 2019 12:40 PM
Install Date
Monday, 20 May 2019 4:30 PM
Local Date and Time
Monday, 20 May 2019 8:10 AM
Last Boot Up Time
test\anton.rider
Last Logged On User
Instead of performing necromancy on this older thread, I will raise this question again. Why can we not see asset info for offline systems?Â
I know this is available through reports, but that's a ton of steps to go through when it's already readily available offline (since the Reports can search it) and it should just be visible. This has been a big gotcha (along with not seeing internal IPs without running a report or being able to copy/paste in remote sessions) as we moved from another tool to Pulseway. I've seen more than one thread about this, and each time the response is 'run a report'. Please stop brushing it off as 'RTFM' and provide the functionality we're asking for. Thank you.
