Jump to content
Announcing Pulseway 9.6 🥳
Scheduled Server Maintenance - Saturday, April 20 | ET 12am to 4am | GMT 5am to 9am

dpbklyn

Members
 View Profile  See their activity

  • Posts

    48

  • Joined

  • Last visited

 Content Type 

Posts posted by dpbklyn

    Email Parser

    in General

    Posted

    I have resolved this is kind of a kludgy way...I have created an email rule that look for a particular code in the subject line of the email so if I put !CLIENT it will assign that ticket to a particular client.  it will not assign it to a particular user, but this is better than nothing.

    Monitor Temperature

    in General

    Posted

    Is there a way to monitor the temperature on a machine on an on-going (or logged) basis?  I would like to set a notification to be sent when the Core Temp reached xx degrees. I see that it is monitored in the hardware section, but i can't find a place to trigger an event.

    Thakn you,

    Email Parser

    in General

    Posted

    It would be awesome if the email parser went a little deeper.  Sometimes a client emails us directly and we forward that email to Pulseway to open a ticket.  The problem with this is that it opens the ticket using our company as the client. 

    It would be great if we could get the parser to look in the email headers to find the address that the email originated from and use THAT to assign and client and user to the ticket.  There are other ticket systems that do this.

     

    Alternatively (though not as elegant), It would also work to put a flag in the subject line like "@CLIENTNAME" to get the email assigned to the client.  Is there a way to do this with workflows?

    Run Task From Notification (alert)

    in General

    Posted · Edited by dpbklyn

    I see that this is part of the agent as "Rules".  To me, this seems like something that should be separated from the agent and live along-side the other automatons.

     

    Whoops, it looks like "Actions" has been deprecated.  Is there a new way to do this?

    Run Task From Notification (alert)

    in General

    Posted · Edited by dpbklyn

    Is there a way to kick off an automated task based on a notification or alert.  For Example, if we get a notification of a disk getting full, I would want the automation to run: 

    <Open a ticket>--> <add predetermined note>--> <add 15 minutes>--><run task to clean drive>--><send notification that task has completed>--><close ticket>

    Is this possible now, or should this be a feature request?

    Thank you,

    dp

    Upload/Install Software

    in General

    Posted

    Hello,

    I am trying to automate our on-boarding process as much as possible.

    Is there a way to upload software to Pulseway (an A/V Application in this case) so we can trigger a script to install it on endpoints during on boarding?

    Thank you,

    dp

    7-Day Monitor Workflow

    in Windows

    Posted

    Hello and TYIA~

    I am trying to put together a work flow that will hold a ticket for 7-days once we believe it is complete.  Once assigned to a particular status, I would like the ticket to stay open for 7-days, then if there are no further updates, close itself.

    Does anyone have anything like this they wouldn't mind sharing?

    Deploy Baseline Monitoring

    in Windows

    Posted

    Hello and Thank you in advance.

    What is the best way to setup monitoring on an agent and then push that agent out to all desktops?  Would doing an EXPORT/IMPORT on Group Policies accomplish this? 

    Thank you,

    dp

×
×
  • Create New...